Refund policy

We accept returns within 30 days of delivery.

Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Items must be returned in their original packaging

Unless the item is faulty or incorrect, return shipping costs are the customer’s responsibility. 
Please use a tracked and insured shipping service when returning items, as loss or damage in transit is the sender’s responsibility.

While we cover import duties and taxes for the original shipment to you, customers are responsible for all import duties, taxes, and customs fees incurred when returning an item. These charges are non-refundable.

How to Start a Return

To request a return, please email support@fleurora.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Approved refunds will be issued to the original payment method within 5–10 business days after the return is received and inspected.

Returns must be sent to:

Return Address:
Viltė Martišiūtė, Josvainių g. 24, Kaunas, LT-47141, Lithuania

Returns sent without prior authorization will not be accepted.